Warranty & Returns Policy

What is the warranty provided by Lumi+?

1) Lumi+ offers one-year limited warranty for all Lumi+ product from the date of purchase from our website that caused by product quality problems. Our customers will be covered with 2 years warranty if they have purchased an extended 12 months warranty.

2) Proof of Purchase such as receipts must be presented when repairing or replacement to ensure it is within a valid warranty period.

3) For any 1 on 1 product replacement during the warranty period, we need a video recording to show us the issues of the device (as well as photo taking of the serial number at the bottom of the water bottle - this is only for the LUMI+ water bottle) before any replacement is warranted.

4) Warranty does not cover the following:

Any improper uses, incorrect repair or unauthorized modification
Earthquake, fire or other natural calamities, or using non specified voltage
Improper charging or overnight charging that lead to battery failure
Any other external reasons

What is the return policy?

1) If you purchased a product from our website and are not happy with it, you can request a refund by sending an email to contact@lumiplus.com. We will then provide you with the exact instructions to refund your purchase.

You can return a product within 30 days from the date of receipt provided that it meets the following conditions:

Product must be strictly unused (& unopen only for Water Bottle) for hygiene purposes
Product must be in its original packaging using equal or more protection as when it is received.
All accessories must be included in new condition and with their original wrapping.
Proof of Purchase such as receipts
Product must ship back by the recipient to our warehouse and the recipient is responsible for the return shipping fee

Once we receive your items, our team will inspect the items, if qualified we will issue a full refund minus any shipping cost and taxes. Original and return shipping costs are not refunded. Inspection of the items typically takes 3-7 business days. However, it can take up to 14 business days to process your return.