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Warranty & Returns Policy

What is the warranty provided by Lumi+?

1) Lumi+ offers one-year limited warranty for all Lumi+ hydrogen water bottle from the date of purchase from our website that caused by product quality problems. 

2) Proof of Purchase such as receipts must be presented when repairing to ensure it is within a valid warranty period. 

3) Warranty does not cover the following:

  • Any improper uses, incorrect repair or unauthorized modification
  • Earthquake, fire or other natural calamities, or using non specified voltage
  • Any other external reasons

What is the return policy?

1) If you purchased a product from our website and are not happy with it, you can request a refund by sending an email to contact@lumiplus.com. We will then provide you with the exact instructions to refund your purchase.

You can return a product within 30 days from the date of receipt provided that it meets the following conditions:

  • Product must be unused for hygiene purposes
  • Product must be in its original packaging using equal or more protection as when it is received.
  • All accessories must be included in new condition and with their original wrapping.
  • Proof of Purchase such as receipts
  • Product must ship back by the recipient to our warehouse and the recipient is responsible for the return shipping fee
Once we receive your items, our team will inspect the items, if qualified we will issue a full refund minus any shipping cost and taxes. Original and return shipping costs are not refunded. Inspection of the items usually takes 3-7 business days. However, it can take up to 14 business days to process your return due to the COVID-19 pandemic.